Business Evolution Assessment Question 1 of 25Business Foundations 1. Does your business have a stated Vision & Mission?Yes, and we communicate them regularly, discuss them and their relevance to roles and responsibilities so all the staff know them and are probably proud of themYes, we did some work on these and we have publicised them but I doubt if many staff could tell you what they were and we rarely refer to them Yes, we have done some work on these in the past but they're a bit dated and neglected No, but I think that everyone in the company knows what they need to do to be effective in their jobs No, we haven't really thought about this Question 1 of 25Question 2 of 25 2. Do you have long-term goals?Yes, we have long term goals and we translate them into medium and short-term goalsYes, we do although we only really look at them on an annual businessYes, we do, although they're not strictly measurable, they're more like aspirationsYes, but they're mostly in my headNo, not really, although I do have an idea of where I'd like to get the business to in the futureQuestion 2 of 25Question 3 of 25 3. Do you have a published business plan?Yes, we have a business plan and it has detail down to the departmental level Yes, we have a high-level plan for where we want to goYes, we do, but it's a few years out of date now but I guess it's still relevantNot formally, but I know what we want to achieve in terms of sales numbers and some of the key goals we want to achieveNo, not really, although I've got an idea of where I'd like sales to be in the future but no real plan to make this happenQuestion 3 of 25Question 4 of 25 4. Do you have an annual planning and review process - do you regularly update and review those plans?Yes, we have a formal annual planning session where we review all areas of the business, set targets against our long-term goals, and set budgets. We also hold formal quarterly review sessions and monthly or even weekly sessions for any areas that are off-track Yes, we have formal annual planning sessions where we review all areas of the business, set targets against our long-term goals and set budgetsWe have a budgeting session rather than a business planning session. We look at the high level sales numbers we want to achieve and set department budgets for spending but have no other plans or projects other than business as usualNot really. We do look at the high-level numbers when we do end-of-year stuff with our accountant but we don't really think much about the year aheadNot really. I tend to leave all that to the accountant. I look at the overall sales and profit and that’s about itQuestion 4 of 25Question 5 of 25 5. Do you have KPIs for key parts of your business and do you regularly review & act on them?Yes, we have KPIs across the business and we review them regularly. These operate at board level and department level. If things are off-track we create actions to address and increase our reviews, possibly introducing new KPIs if necessaryYes, we have KPIs across the business and we review them regularly. These are mostly high-level, departmental performance indicators and we don't really drill down any further. We take informal action if things driftWe have some but do not cover all areas of the businessNot really, we have some for the key areas of production but that's about itNot really, we just get on with our workQuestion 5 of 25Question 6 of 25 6. What % of your business processes are documented?80% or more60% to 80%40% to 60%20% to 40%20% or lessQuestion 6 of 25Question 7 of 25 7. What are the key challenges you're facing in your business right now? Question 7 of 25Question 8 of 25Owner Involvement 8. What % of the business decisions do you make?Below 15%15% to 30%30% to 60%60% to 90%90% or moreQuestion 8 of 25Question 9 of 25 9. How often would you check in with your business while on holiday?RarelyEvery 3 or 4 daysEvery other dayOnce per dayA few times per dayQuestion 9 of 25Question 10 of 25 10. What % of the business functions do you work in vs. have staff do the work for you?Below 15%15% to 30%30% to 60%60% to 90%90% or moreQuestion 10 of 25Question 11 of 25 11. How many hours per week do you work?10 or less10-2525-3535-5050+Question 11 of 25Question 12 of 25 12. How often do you work weekends?Less than 3 times per year3 to 6 times per yearabout once per montha couple of times per monthmost weeksQuestion 12 of 25Question 13 of 25 13. How do you feel about the progress your business has made in the past 3 years? Question 13 of 25Question 14 of 25Sales and Marketing 14. Do you have a customer database?Yes, we have a CRM system, which is actively kept up to date and cleansed.Yes, we have a CRM system but some contacts are out of date as are contact details such as email addresses and phone numbers.Yes, it's in one single place, e.g. in Excel or an accounts system but not used for sales purposesNo, but one could be constructed from electronic sourcesNo, we work with contractors only and have no customer records, or the data exists in folders scattered in various places.Question 14 of 25Question 15 of 25 15. Aside from having a website, how much active marketing do you do?4 active campaigns at any one time3 active campaigns at any one time2 active campaigns at any one time1 active campaign at a timeNoneQuestion 15 of 25Question 16 of 25 16. Do you have a sales process to consistently follow up every lead?Yes, it's in our CRM system and used daily. Nothing escapes us, we follow up every lead, and every quoteWe're pretty good, although it does rely on people doing the right thing, sometimes things slip through the net although we follow up about 80% of leads and quotesWe're doing OK although it's a pretty manual systems relying on people doing the right thing and it's difficult for anyone else to pick up and see what's gone on. We follow up about 60% of leads and quotesWe could do better. We don’t often follow up on quotes once sent but we do follow up on most leads although sometimes we don't get around to each and every oneNo, it's a bit random, emails can get forgotten, we don't often follow-up once we've quotedQuestion 16 of 25Question 17 of 25 17. What % of your sales does your largest customer represent?5% or less5% to 10%10% to 20%20% to 30%More than 30%Question 17 of 25Question 18 of 25 18. What % of your sales come from word of mouth?40% or less40% to 60%60% to 75%75% to 90%More than 90%Question 18 of 25Question 19 of 25 19. What are your current annual sales?£10M or more£5M to £10M£1M to £5M300K to £1MLess than 300KQuestion 19 of 25Question 20 of 25 20. What has been your annual growth rate over the last 3 years?10% or less10% to 15%15% to 20%20% to 30%30% or moreQuestion 20 of 25Question 21 of 25 21. Do you have orders booked for at least 3 months ahead?YesNoQuestion 21 of 25Question 22 of 25People 22. How much time do your staff spend on personal development each month?20 hours or moreBetween 10 and 20 hoursBetween 5 and 10 hoursBetween 2 and 5 hoursLess than 2 hoursQuestion 22 of 25Question 23 of 25 23. Do staff have goals and objectives?Yes, they have goals and objectives for their daily work and they have stretch goals, they have career objectives and training to get them to the next level of performance. We measure their overall impact within their role, within the department, and the wider companyThey have goals and objectives for everyday work and some longer-term goals related to their daily work. We have some overall measures for performanceWe work to a weekly schedule so for most staff we plan each week so they have a daily work schedule so they know what they should be doing each dayWe expect staff to deal with work as and when it comes in. We do not really set schedules, goals or objectives Question 23 of 25Question 24 of 25 24. Do staff have development plans?Yes, every member of staff has a development plan and gets regular feedback on their performance in their roles. We review their development plans regularly give training and mentoringYes, every member of staff has a development plan and we give feedback but we expect them to take responsibility for their own developmentWe don't have formal development plans but we do give feedback on areas where we feel they need to develop and suggest how they can improve their performanceWe don't have formal development plans and only give adhoc on-the-job feedbackQuestion 24 of 25Question 25 of 25 25. Do you conduct regular appraisals with your staff?Yes, we have formal annual reviews along with shorter quarterly reviews to check things are on track. All the managers that appraise staff have been formally trained in giving feedback. We are consistent across the organisation and all staff get the same review process to the same standardWe do annual appraisals with staff although it's a bit inconsistent as some managers take it more seriously than othersWe have tried it in the past but managers hated doing it so most have stopped doing itNo, we just sit them down every year to tell them the results of their pay reviewQuestion 25 of 25 *** this is the ask for contact details screen Your email address: Your name: Phone: Company name: Loading...
